Rewards Loyalty Program FAQ

Rewards Loyalty Program FAQ

November 22, 2019

  1. What Is the 420 Mile High Loyalty Pothead Points Program?

The 420 Mile High loyalty pothead points program allows stoners and marijuana enthusiasts to earn pothead points that can be redeemed for rewards.

  1. Who Can Join the Program?

Our loyalty pothead points program is open to individuals who are legal residents of the USA – including its territories and possessions – who are at least 18 years old.  One account per individual.  Wholesale accounts are not eligible for loyalty pothead points program.

  1. How Do I Join the Program?

Eligible stoners and marijuana enthusiasts can enroll into the loyalty pothead points program by creating an account on and agreeing to these program terms.  You may be required to provide your full name, mailing address, email address, date of birth, and to create a password in order to create an account.

  1. What Am I Agreeing to By Joining the Pothead Points Loyalty Program?

When you join the 420 Mile High Loyalty Program, you agree that you have read, understand, and agree to be bound by these program terms and by any changes or modifications we may make to these program terms and conditions.  You also agree to receive program-related emails from us and our partners.

  1. How Will You Use the Information I Provide Through the Program?

The personal information collected from you in connection with the program is subject to our privacy policy.

  1. How Does the Program Work?

420 Mile High Loyalty Pothead Points Program has 3 main tiers.  As you advance to the next level tier, the faster you can earn pothead points! Redeem your rewards on our products available at

  1. What Are the Program Tiers?

3 Loyalty Program Tiers:  Bong Cleaner, Joint Roller, Chief Smoker – as well as Gas Mask Master!

  1. What Are the Tier Rewards?

Each tier has its own pothead points earning rate and rewards available while in that tier.

Bong Cleaner:  every $1 spent = 1 point

Joint Roller:  every $1 spent = 2 points, $5.00 off coupon, higher point earnings overall

Chief Smoker:  every $1 spent = 4 points, $10.00 off coupon, higher points earnings overall

Gas Mask Master: exclusive access to GREAT DEALS and FREE stuff (invite only)

  1. How Do I Earn Points?

Sign-up and earn points for joining the loyalty program.  Log into your account and then:

  • Make a qualifying purchase
  • Referral’s 1st order of $25.00 or more
  • Birthday
  • Follow us on Twitter
  • Share products to your Twitter account from
  • Give us a review of your purchased products
  • 3rd purchase minimum $25.00
  • Purchase $100.00 or more for extra points


   10.  How Do I Qualify for Each Program Tier?

Program tiers are based on your qualifying purchases and any additional actions that qualify for pothead points.  Each level has a pothead points requirement.

  1. What Is Gas Mask Master?

Gas mask master is by invitation only.  This status level is for members who have achieved and maintained points beyond Chief Smoker in the preceding year and can continue and maintain.  Members with gas mask master status receive special perks not available to other tiers.

  1. How to Redeem Points for Rewards?

You can redeem pothead points upon reaching reward pothead point minimums.  Log into your account to view different rewards and redeem points for a reward.  You cannot combine rewards with any other coupon or promotion.  Rewards cannot be exchanged or returned for another product or service or a monetary refund.  Pothead points used to redeem a reward will be deducted from the total points available in your member account.

  1. When Will My Points Become Available?

Pothead points earned will be available up to 24-48 hours once a point activity has been achieved.  All purchase order pothead points will be available 24-48 hours post fulfillment of your order.

  1. How to Check Your Member Account Status:

You can check your membership level and pothead points account status by logging into your account on

  1. My Points Are Not Appearing in My Account:

If you have any concerns about your purchase for pothead points or any action that awards pothead points that was not properly applied to your account, please contact us  Please provide us with your name and email so we can find your account, the date of the alleged purchase and/or action associated with points, and the issue(s) you have encountered.  This email must be sent within thirty (30) days after the alleged action happened.  *We are not responsible for late notifications regarding pothead points not being credited to a member account.

  1. Can My Membership Expire or Be Revoked?

Memberships can remain open; however, pothead points will expire after twelve (12) months of no member activity.  A period of no pothead point actions or purchases and redeems no points. 12 months of inactivity = zero point balance.

Pothead points membership can be revoked by 420 Mile High at any time.  Abuse of the program, failure to follow terms of the program, inactivity for twelve (12) months or more, if we suspect fraud, misrepresentation, abuse, conduct that may be detrimental to 420 Mile High, or violation of these terms, we also have the right to take appropriate legal action.

  1. What Happens to My Points If My Membership Is Revoked?

If your pothead points membership is revoked, any points and rewards automatically expire, and your access to the membership program terminate on the spot at the sole discretion of 420 Mile High.

  1. Can the Program Be Modified or Terminated?

Yes.  420 Mile High has the right to cancel, amend, modify, restrict, and/or terminate the pothead points program, the program terms, or any aspect or feature of the program, at anytime without prior notice, even if such changes affect the pothead points already earned and/or the value of rewards already accumulated, and/or the ability to redeem rewards.

If the pothead points program is terminated, any points or rewards in your account will expire, and your access to your member account will automatically terminate.

  1. What If I Want to Terminate My Own Membership?

If you no longer want to participate in the pothead points loyalty program, you may cancel your membership at any time.  Please contact us at:  Please give us your name and email address associated with your account and confirm you wish to cancel your pothead points membership.  Please allow up to 7 business days for cancellation of your membership to be completed.  Your accumulated points and/or rewards will be terminated as well.  There is no transfer of points to another member.  If you wish to return as a pothead points member after cancelling your membership, you will have to re-join the program and start over as if you signed up for the first time.  Prior pothead points and rewards expired do not come back to life – they are expired.